Terms of Service &
Client Engagement Policy

NBS follows a structured onboarding process to ensure that the Client and NBS have a clear understanding of the project scope, requirements, responsibilities, timelines, and payment milestones before work begins.

Efficient communication is vital to project success. NBS establishes dedicated channels to ensure seamless collaboration while maintaining clear documentation.

WhatsApp Group Rules & Professional Standards

• Designated Group: Communication occurs strictly inside the official client group. Team members should not be messaged privately.
• Operating Hours: Messages sent outside official working hours (Mon–Fri) will be addressed on the next business morning.
• Record-Keeping: In the event of conflicting verbal or casual WhatsApp chat instructions, formal written email records take precedence.

NBS executes web design and development projects using a rigorous 5-stage milestone architecture. Work on any subsequent phase requires completion and sign-off on the previous milestone.

Project timelines stated in proposals are good-faith estimates calculated based on normal turnaround cycles and mutual cooperation.

• Asset Submission: Content, credentials, brand guidelines, and high-res media must be provided within the designated onboarding window.
• Feedback SLA: The Client agrees to provide consolidated revision feedback within 3–5 business days of deliverable submission.
• Schedule Adjustments: Unresponsive periods or delayed feedback will adjust delivery dates by an equivalent time window.

The scope of work is strictly bounded by items explicitly detailed in the approved proposal.

Unless expressly bundled as a recurring managed service:

• Ownership: Domain names, external hosting accounts, and DNS records are owned directly by the Client.
• Server Downtime: NBS is not liable for outages, server crashes, or bandwidth throttling caused by third-party hosting companies.
• Post-Launch Warranty: NBS provides a standard 14-day post-launch bug warranty covering initial defects. Subsequent plugin updates, core updates, or security patches require an active Maintenance Agreement.

NBS applies industry-recognized white-hat on-page, technical, and off-page optimization strategies.

Social media execution includes content planning, copy drafting, creative asset design, and scheduled distribution.

• Approval Cycles: Monthly content calendars are provided for Client review prior to publishing.
• Media Submissions: High-quality raw photography, brand videos, and company announcements should be shared ahead of time.
• Community Engagement: Public comment and customer inquiry response parameters will follow pre-agreed escalation guidelines.

Paid performance marketing is managed under strict fiduciary standards.

Google Business Profile services optimize local map visibility, reviews, service categories, and regular post updates. The Client remains the primary owner and is responsible for physical postcard or video verification if requested by Google.

For monthly marketing and management accounts, NBS provides transparent performance reports covering key metrics including impressions, clicks, conversions, acquisition costs, and strategic optimizations.

NBS works on predetermined milestone frameworks or upfront monthly recurring retainers.

• Payment Methods: Official bank wire, corporate transfer, or accredited payment gateways specified on the invoice.
• Due Dates: Unless explicitly written in the proposal, payment is due upon issuance.
• Asset Release Gate: Final code files, root access, live migration, and copyright transfer take effect strictly after receipt of the final balance.

To preserve operational integrity and maintain team allocation, strict delinquent account procedures apply:

The Client is solely responsible for:

• Providing accurate text content, photos, logos, and licensing permissions.
• Ensuring that materials provided do not infringe third-party trademarks or copyrights.
• Safeguarding login credentials and master account ownership.

Feedback must be consolidated and clear. Once a phase milestone is formally or passively approved, work on that phase is concluded and locked.

NBS utilizes third-party tools, CMS systems, themes, and plugins (e.g., WordPress, Shopify, Elementor, Stripe). The Client is responsible for recurring license renewals and adherence to those platforms' end-user terms.

While NBS applies high-level technical expertise, marketing science, and data-driven methods, digital performance is influenced by market competition, consumer demand, economic shifts, and platform algorithms. NBS does not guarantee specific revenue, sales volume, or guaranteed financial returns.

Projects dormant for more than 60 calendar days without written authorization will be deemed concluded and closed. Reactivation after 60 days requires a new proposal and scope assessment based on current team availability.

Neither party shall be liable for project delays or failures caused by acts of God, extreme natural disasters, telecommunication network collapse, global platform outages, government restrictions, or other unforeseen events beyond reasonable human control.

NBS maintains a zero-tolerance policy regarding abusive language, harassment, discrimination, or threats directed at agency staff. In severe breaches, NBS reserves the right to terminate engagement immediately with settlement of work produced.

NBS periodically updates this policy to comply with technological, regulatory, and operational changes. The latest version published on the official NBS website takes effect upon publication and governs active client engagements.

If you have any questions, clarifications, or require specialized commercial terms regarding this policy, contact the Next Business Solution team directly: